Shipping / Returns / Cancellations
- Orders are shipped within 1-5 business days (Sundays and holidays excluded). We strive to get most orders out same day, provided the order is placed by 2 pm Eastern Time and those requested items are currently in stock. Please note that we cannot add to orders once they are placed.
-Orders are shipped through various carriers, with a flat rate shipping fee of $7.95. Orders over $75.00 (discounted sub-total) are eligible for free shipping. This offer is limited to the continental United States and not applicable for addresses located in Alaska, Hawaii or any U.S. Territories. The free shipping option must be selected and appears automatically in the shopping cart / check-out process, once the order sub-total reaches $75.00.
We will choose the carrier and method based on the specifics of your order. We typically use USPS Priority Mail, but we reserve the right to select other carriers and methods. Please note, your shipping options may be limited by your location or the items you purchase.
- USPS Priority Mail Express: 1-2 Days - – USPS Priority Mail EXPRESS, not to be confused with regular Priority Mail, is the fastest option available from the USPS. The transit time of either 1 day or 2 days and the price are determined directly by the USPS. We do not mark-up the cost of USPS Priority Mail Express. It is available to orders shipping anywhere in the U.S. or U.S. Territories such as Guam, Puerto Rico or the U.S. Virgin Islands regardless of order subtotal but with a maximum weight limit of 75 pounds. Please note, the USPS does not consider the day the package is picked up as a “transit day”, so you must begin counting transit days the day after the package has been accepted by the USPS.
UPS Ground for Large Purchases: UPS Ground is available to all 50 states and to all orders, regardless of order subtotal. UPS Ground may be required as the shipping method for certain items such as the StarCraft Heat Press or Large Orders. The estimated arrival date of your order is provided with tracking information from UPS. Please keep in mind the estimated arrival date as provided by UPS is an estimate only and is completely outside of our control.
- Canada Shipping Rates:
Shipping to Canada
The rates on our website are real time shipping rates and we do not profit from the shipping. We do not control these rates and can't discount them. There are Surcharges applied between the USPS and Canadian Postal service. Please keep in mind that while the USPS Published Rate says "6-10 Days" we have no control over how long it may really take--this is an unknown for us. Please submit any feedback using the CONTACT US form on our website. We also Ship To Canada Using UPS, as the purchaser you are able to select which carrier you prefer to use. Rates may vary from the carriers as may an international duty fees.
-VelocityVinyls.com is not responsible for lost or stolen packages. Please contact us if you are missing a package and we will work with the carrier to obtain and report back the status. Once a package is reported as delivered we cannot re-ship or refund the order.
-Shipping fees are non-refundable.
Out of Stock Items:
-Our site is designed to limit additions to your shopping cart based on available inventory. In the rare instance that a stocked-out item is discovered after order placement, VelocityVinyls.com reserves the right to refund for said item in support of an efficient order fulfillment process. We will promptly advise the impacted customer via email regarding any unavailable item identified on their existing order an initiate a refund accordingly.
- VelocityVinyls.com will make every effort to accommodate a customer order cancellation request however, cannot always guarantee an order cancellation due to fulfillment cycles and schedules.
Customer order cancellation requests should be emailed to: sales@VelocityVinyls.com.
-VelocityVinyls.com has a standard return policy of 7 days from date of purchase. Please inspect all packages in timely manner and report any discrepancies within the 7 day window.
-No replacements or refunds will be provided after 7 days from date of purchase.
-Authorized returns require a return shipping label which will be emailed to you.
-Authorized returns must be shipped within 7 business days of the date the return label was issued.
-Returns must be in new/unused condition.
-Returns will be inspected upon arrival with compliant returns credited (net of shipping costs) within 24 hours of receipt. Credit card refunds may encounter a processing delay associated to the credit card company.
- If your order qualified for free shipping, any refunds provided will be net of actual shipping cost as shipping fees are non-refundable.
-Please email sales@VelocityVinyls.com to initiate a refund or return or for additional information.